Help & Support

If you have a question that isn't answered below, please call us on 0121 237 3780, or email Our live Help service is open during office hours (Monday - Friday 09.00 - 16.30) to answer questions about membership, events, or the website. If you have problems outside these hours, please email us and we will get back to you as soon as we can. If you need advice, GOLD members can ring the GOLDline on 0121 237 3782 or email

How do I add a governor to my membership? »

To add a new member(s) to your school or trust’s membership, please complete this form and return it to Please password protect the document using your account number to ensure the secure transfer of personal data.

Once received and processed, your new member(s) will be issued with login details for the website. You may request a list of current members at the above email address but please note this may result in a delay in adding your new member.  For this reason, we recommend that you retain your full list of governors so you can update your membership list as required.

If you do not have access to your account number, please contact us on 0121 237 3780 (Option Six) and we can provide you with this information.

How do I find out whether my school is a member? »

If you get the Friday newsletter or Governing Matters magazine, your school is probably a member. If not, just call the office on 0121 237 3780 (Option Six), or email the membership team, ensuring you include your school's postcode in your email. 

I want to complain about governance at a school. What do I do? »

NGA is a membership organisation for governors. Unfortunately we don't have the power to deal with complaints about individual schools. You should ask for the school's complaints procedure and follow this. If you have followed the policy and are still not happy, you can contact the Department for Education.

I've just joined online, but can't access the members' pages. »

Once you've joined online, our membership team need to process the application and payment before it allows you access to these pages. It doesn't do this automatically. If you need access urgently, you can call the office and we might be able to rush it through. 

I've sent my membership application in. How long does it take to process? »

Applications can take up to one week to process during busy periods. Our membership team will email you with log in details and more information once the membership is active.

What should I do if I can't log in? »

You can try resetting your password using the forgotten password link. If you still have problems, you can call the office on 0121 237 3780 or email the membership team via