We are pleased to inform you that all members can now update their personal details and set their communication preferences on the NGA website.
We sincerely apologise for any disruption in service that you may have experienced and we thank you for your continued patience.
If you are logging into the new site for the first time or are experiencing any difficulties, we recommend you follow the steps provided which can be viewed here.
We have also created step-by-step guides to assist with your journey:
Download member user guide
Download membership management user guide
If you experience any issues, please contact us and a member of the team will be happy to support you.
Once again, we are sorry for any inconvenience caused by the delays in the development of this area. We hope that the new development provides greater ease of service for our members, allowing you to update membership details and communication preferences.
How do I clear my history / cookies / cache?
If you are having trouble logging in to your account or accessing content, please clear your history and cookies before you contact us, as this may resolve the issue.
You can find steps on how to do this here.
The immediate priorities that we are focusing on, on behalf of our members, are as follows:
Members of a group membership may notice that the manage membership functionality is not showing all school names and members on this screen.
We are aware of this and are working very closely with our web developers to ensure this is corrected as soon as possible to allow both the parent and school organisations full working functionality.
Please bear with us as we work to correct this.
Slow website speed
NGA would like to apologise for the slow loading speeds since the launch of the new website.
To ensure a faster and more reliable user journey for our members, NGA will be carrying out essential work on the website on Thursday 21 November.
Between 3.00pm and 5.00pm members may experience some disruption; Members will not be able to update their personal details, manage their membership details, order publications or contact us using the online form during this time.
If you do need any assistance during this time, please feel free to ring the office on 0121 237 3780 (option 6).
We apologise again for any inconvenience this work may cause, and thank you for your patience in helping us to improve the service you receive.
Difficulty logging in
Some members have been unable to log in to their accounts. We are pleased to say that we have worked with our developer and this problem has now been resolved. We've tested this ourselves and can confirm that it works.
Before you attempt to log in, please ensure you clear your broswer history before attempting to log in again. To do this, navigate to your web settings and then select history. You will then see an option to clear your browsing history.
However, if you do still experience any difficulties trying to log in, please contact us and a member of our team will be happy to assist.
Members not being able to access the newsletter
Members had issues accessing the newsletter 3rd May 2019.
We are pleased to report that this issue has been resolved and all members have full access to this area of the site.
Please note: you need to be logged into your account to gain access to the newsletter.
Raising a GoldLine request - Gold Members only
Some members were experiencing an intermittent issue where not all goldline requests were being received by the team.
We now believe this to be resolved.
Please note however, if you haven't heard anything from us within two working days of raising your request please contact us with your reference number.
Manage your membership
We are pleased to report that the manage membership functionality is now working.
We are confident that our members will now be able to amend and update their membership details online and take full advantage of the new “manage my membership” functionality.
If you would like any support using this section, please download this step by step guide.
In the meantime, if you need urgent support, please use the Contact Us page. Our team are monitoring and escalating all issues for investigation.
If you are having difficulties logging in please complete the Contact Us form here and select “I cannot login” under “Enquiry Concerns”.
Thank you once again for your ongoing patience and understanding.