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Holding to account: How to conduct a courageous conversation

Holding to account: How to conduct a courageous conversation

Module at a glance
Holding to account: How to conduct a courageous conversation

This module will help you to:

  • Understand when a courageous conversation is needed
  • Explore what planning is needed prior to undertaking a courageous conversation
  • Understand how to deal with defensiveness and denial
  • Asses what to do after a courageous conversation has taken place
Study time: Approximately 15 mins

In your governance role, have you ever come across an issue or situation where you have had to gird your loins because in addressing it, you anticipate that the conversation that needs to take place might be difficult?  By preparing and thinking through how the conversation may play out will give you the confidence to approach the issue in a measured and professional manner. 

This bitesize module will take you through how to prepare and will give you some simple strategies for ensuring that you stay in control and emerge with outcomes that will benefit the school or trust’s pupils.

If your school is subscribed to Learning Link, you can find this module in the ‘Learning’ section of your account, under the Good Governance category.

97% of users who have completed the module would recommend it to fellow governors

88% of users who have completed the module say that it will help improve their governance practice

“The practical example from an experienced governor was very helpful at providing further context.”

“The variety of ways to develop knowledge was really useful, my interest in the session was kept alive by the continuation of learning opportunities during the course.”

Our subject matter expertise

The content of this module has been written by our in-house subject matter expert:

Clare Collins MBE, Head of Consultancy

Clare Collins MBEClare leads and manages NGA’s consultancy service which undertakes external reviews of governance for all types of schools and academy trusts including MATs, as well as providing specialised consultancy support and bespoke support, training and development for MATs. Clare also contributes to NGA publications, speaks at events and represents NGA.

Clare’s background is in governance and trusteeship. She has chaired the governing board in a number of schools in different phases and in varying stages of their development. Clare has also chaired her local authority Schools Forum, and her trustee experience includes chairing the NGA trust board from 2008-2011.


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