Handling difficult situations

E-learning

04/04/2021

At a glance

This bite-sized training module will equip you with the relevant knowledge needed to ensure you can navigate difficult governance situation with ease.

You will cover:

what kind of problems may arise in a governing board

the role of different people on the governing board in trying to resolve difficulties and disputes

what contribution you can make in supporting the governing board in tackling these problems

Study time

55 minutes

Certificate upon completion

Module description

When difficult situations arise, it can be hard to know the best to way to handle them. When problems arise on a governing board it is important you are able to resolve them effectively and professionally.

Upon completion of this module, you will know what kind of problems can surface on a governing board and the role people have in resolving difficulties and disputes. You will also understand what contribution you can make in supporting the board to tackle these problems.

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Preview slides

“Good mix of activity suggestions and practical information.”

User review
“Improved my knowledge of what I (as Chair) can expect of my Clerk.”

User review
“Whilst I’m not a clerk, I thought it was useful to understand how governance matters of this kind are managed”

User review
“The module covered a good range of potential problem areas and characters and offered fair advice on how to resolve.”

User review