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The National Governance Association is committed to providing a quality service and achieving the highest standards of conduct. One of the ways we can continue to improve our service is by listening and responding to the views of our customers and members. Please download our complaints policy for information on how to complain, and our procedures.

Complaints about schools

NGA is a membership organisation for governors. Unfortunately we don't have the power to deal with complaints about individual schools. You should ask for the school's complaints procedure and follow this. If you have followed the policy and are still not happy, you can contact the Department for Education.