GOLDline expert advice whenever you need it

GOLDline is NGA’s independent and confidential advice service available to GOLD governing board members.

NGA GOLDline Advice Service

Contact Goldline: 0121 237 3782

GOLDline provides governing boards, clerks, headteachers and executive leaders with expert, confidential and independent governance advice. Our advisers can help with queries relating to education law, offer best practice and provide problem-solving advice.

Available throughout the year including school holidays, GOLDline is staffed by our advisers from 9am to 5pm during the working week and is easily accessible online or by phone. Our expert team of advisers will respond to any question relating to the role and duties of governing boards and provide the advice that is needed to deliver effective governance in a range of settings and circumstances.

Join GOLD membership   Upgrade to GOLD membership    Terms and conditions

Advice topics

Our GOLDline advisers can guide you through an extensive range of topics including; governance roles and responsibilities, admissions, exclusions, complaints, constitution of the board, conflicts of interest, multi academy trusts and education law.

GOLDline is supported by leading education law firm Browne Jacobson, the approved legal partner of NGA. 

GOLDline case studies: Read our case studies 



“Helpful, polite and able to respond to my queries in a timely manner. I often use this as a sounding board. I would highly recommend this service.”

Clerk, Multi Academy Trust board, Yorkshire and Humber

"... I feel incredibly supported by GOLDline and would be totally lost without it.”

Clerk, Multi Academy Trust board, Greater London

“The NGA Gold Advice Line instils a great deal of confidence in those drawing on the advice with a wealth of knowledge and expertise.”

Senior Governance Officer, Cheshire East Council

"I have found the GOLDline advice to be timely, detailed and I have confidence in it."

Clerk and company secretary, Academy Trust board, Yorkshire and Humber

"The advice service provided by the National Governance Association is extremely valuable for a number of reasons.

The exemplary focus on detailed interpretations of regulations, policy and the latest DfE guidance with pin-point precision and clarity, has been an invaluable source of information for our service. The speedy response to any query no matter how complex is impressive and reassuring, particularly when governing boards can require guidance on a broad range of challenging issues. Staff at the NGA have always been approachable and very helpful, and their in-depth responses to all queries is always reassuring. 

The NGA Magazine and Weekly Newsletter are another source of well researched, relevant guidance on a diverse range of topics and I find the articles address the most recent developments in education and implications for governance. Communication is clearly a strong attribute of the NGA. Even in unprecedented times with COVID-19, the NGA has been proactive in taking a lead with publishing original and well thought through advice and never falls back on simply repeating guidance from the Department for Education (DfE); it is this valuable interpretation and practical advice that makes life so much easier for those attending Governing Boards at Maintained Schools and Academies. Providing weekly updates, webinars and guidance despite the developments which have been moving at pace week on week.

The NGA Gold Advice Line instils a great deal of confidence in those drawing on the advice with a wealth of knowledge and expertise. 

I have benefitted professionally through the excellent, high quality and informative sessions delivered by members of Browne-Jacobson and from the NGA events which include senior leadership from organisations such as the Regional Schools Commission, Ofsted and the ICSA. NGA conferences and workshops provide a great source of information and help foster a community of practice among governance professionals and facilitate networking with Local Authorities across the UK."

Senior Governance Officer, North West England

Terms and conditions
1. Eligibility to receive the GOLDline service

1. 1 GOLDline is offered as part of the NGA membership offer to the following categories:

1.1.1 Governing boards that are GOLD members

1.1.2 Multi academy trusts that have Multi academy trust membership

1.1.3 Local Associations which provide a forum for governors and trustees in a local area and have   Local Association membership

1.1.4 Local Authorities that have group membership

2. Access to the service

2.1 The GOLDline Advice service is offered throughout the year, via the following channels


Contact information

Access Hours


0121 237 3782

9am to 5pm Monday to Friday


Raise a request


*The NGA office is closed in on UK Bank Holidays and for a week in between Christmas and New Year.

2.2 In order to maintain consistency of approach and avoid potential conflicts of interest (see section 4), NGA recommends that access to GOLDline is through the Chair of the Governing Board, Clerk to the Governing Board or an authorised governor. As such it may decline requests for advice from those other than the Chair, Clerk and authorised governor but will assess each request on a case by case basis.

2.3 Local Associations can access GOLDline on matters relating to the association (not on matters relating to schools within the association).

3. Service delivery

3.1 Members contacting GOLDline via e-mail will receive an immediate, automatic acknowledgment of their enquiry.

3.2 GOLDline responds to advice requests in a timely manner and, so far as is reasonably practicable, within the timescale requested.      

3.3 GOLDline advice covers matters that relate to the governance of state funded, maintained and academy schools.

3.4 GOLDline advice is given on an impartial basis referring to relevant education legislation, guidance and practice within the context of the presenting issue.

3.5 GOLDline advice is given in consultation with NGA’S legal advisers where a legal opinion is needed to clarify an area of law.

3.6 Where the scope exists GOLDline advice will include clear recommendations based on intelligent assessment of risks and benefits.

3.7 GOLDline advice and information is given on the understanding that it is intended for the governing board as a whole. 

3.8 GOLDline will maintain professional confidentiality at all time.

3.9 NGA reserves the right to decline advice and/or withdraw GOLDline in such circumstances as NGA may determine.

3.10 Complaints about the GOLDline advice service should be made using the NGA Complaints Procedure.

4. Conflict of interest statement

4.1 A conflict of interest may arise in any situation where the service owes separate duties to act in the best interest of two or more members in relation to the same or related matters, and those duties conflict, or there is a significant risk that those duties may conflict. Where such a conflict does arise, NGA may not be able to advise a member, where advice is being or has already been given to another member in relation to the same or related matters – and there is a disagreement between those members in relation to such matters. In such cases, a full explanation will be given to the member together with information on how they might access alternative support.

5. Indemnity

5.1 GOLDline is included in NGA’s Professional Indemnity Insurance Cover.

We may update or change these Terms and Conditions, from time to time.  If we do amend these Terms and Conditions, any changes we make will be binding on you in respect of your continued use of GOLDline

Connect With Us
  • NGA, 36 Great Charles Street, Birmingham, B3 3JY
  • Phone: 0121 237 3780 | Contact Us
  • Charity Number: 1070331 | Company Number 3549029

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