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There is a problem with a module

If you are unable to progress through a module on Learning Link there are a number of steps you can take to help troubleshoot the issue:

  1. Please check that all slides have been completed – if they have not, the Proceed button which allows you to move on to the evaluation and certificate will remain grey. You can check this by viewing the Menu in each module, which lists the slide titles.
  2. If the Proceed button remains grey and should be allowing you to move forward (see picture below) then a simple page Refresh can fix this issue - your progress through the module will be retained.
  3. If the module is still not functioning as you expect, or the page text looks scrambled, (see picture below) this is likely a caching issue on your machine. Click here to find out how to clear your browser cache and refresh the content. Download a guide on how to clear the cache on different browsers.

If the issue persists, please contact us with the following details:

  • The device and internet browser you are using
  • The module you are having an issue with
  • The email address you use to log in
  • A screenshot of the slide 
  • Any error message you are seeing