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NGA Online Training Sessions - Terms and Conditions

NGA Trust and School Leaders Online Training Sessions – Terms and Conditions 

These terms and conditions are for the following training sessions:

  • Governance for academy leaders within MATs: working with your local academy committee
  • Governance for maintained school leaders: working with your governing body
  • Governance for MAT executive leaders: working with your trust board
  • Governance for SAT leaders: developing your trust board

1. Definitions  

In these terms and conditions the following words and acronyms shall have the following meanings 

NGA: National Governance Association 

Client: The individual or organisation for whom NGA has agreed to deliver a Course or Courses 

Course: The professional development course selected by the Client 

Ts&Cs : The terms and conditions contained in this document 

Agreement: The agreement between NGA and the Client for the supply of  Course or Courses as defined below 

Fee: The price payable by the Client for the purchase of the place(s) on the Course or Courses 

Participant: The individual who has purchased a place on a Course or for whom a place on a Course has been purchased 

2. Agreement  

All places on public access online NGA training courses for trust and school leaders will be purchased on the Ts&Cs which shall be the entire agreement between NGA and the Client in relation to the supply of the Course(s) by NGA and shall prevail over and to the exclusion of any other terms and conditions including any provided by Client.  

The Agreement incorporates and is subject to relevant rules, regulations, policies and procedures of NGA which are referred and linked to in these Ts&Cs. Together, they set out the rights and responsibilities of NGA and the Client.  

An agreement for NGA to supply a place on a Course will only exist when a request for a place on a Course (placed via phone, email or NGA’s booking system) is formally accepted by NGA by email and not before.

3. Course(s) to be delivered

Under the Agreement NGA will use its reasonable endeavours to supply goods and services to meet the Course description on the NGA website subject to these Ts&Cs.

All Courses will be delivered remotely via Zoom or other videoconferencing system at NGA’s discretion.

The date and time of any Course place purchased will be that specified in NGA’s confirmation email.

4. Participants

The Client will provide the full name, email address details of the Client and Participants for each Course on making the initial request for a place. If the Client is an organisation then it will also need to provide additional information to facilitate booking.

Notification of disability. If the Participant has a disability which might affect their ability to access a Course this should be disclosed at the time request for a place is made. In order for NGA to be able to comply with its responsibility to make reasonable adjustments under the Equality Act 2010 it may request further information about the Participant.

5. Course materials

Any Course materials to be supplied by NGA to the Client to support the delivery of a Course will be supplied in electronic format to the Client to the Participant email address provided by the Client on registration.

For each place on a Course purchased by the Client the Client or the Participants shall be entitled to download and/or print one copy for the personal use of the Participant. NGA has no responsibility to supply printed materials to the Client.

The copyright in Course materials supplied to the Client is owned by NGA. The Client shall not download, copy or share the materials other than as expressly permitted by this Agreement and shall be responsible for ensuring that the Participant observes this restriction.

6. Fee

The Fee for the purchase of a place on the Course must be paid in full at time of booking.

The Fee payable will be the price shown on the NGA website at the time of booking.

If payment of the Fee is not made in full when due NGA reserves the right to cancel the Participant’s place on the Course and also to pursue the unpaid Fee.

Unless the Client exercises their right to cancel under section 7 below then there is no right to a refund of the Fee or any other money if the Participant is unable to take up their place on the Course.

7. Statutory right to cancel

The Client has the right to cancel a booking of a place on a Course without giving any reason within 14 days of receiving confirmation from NGA of a place on the Course and will receive a full refund of the Fee paid. The cancellation must be notified to NGA by email to

If the booking is made within 14 days of the start time for the Course then the right to cancel is lost once the start time for the Course has passed.

8. Transfer of a place

If in exceptional circumstances beyond the control of the Participant, the Participant is unable to take up their place on the Course, the Participant (or the Client on their behalf) may request to move their place to a later Course, if there are available places. The request must made by email to at least 48 hours in advance of the start time for the Course. The decision as to whether or not to accept the request is entirely within NGA’s discretion.

Please note: This is the only way to transfer a place and any Participants (or the Client on their behalf) who attempts to transfer their place to a Course on another date by purchasing an additional place without notifying NGA as above will bear the handling fee charged by the third-party booking platform.

9. NGA’s right to make changes

NGA will take all reasonable steps to provide the educational services that the Client purchased.

There may be circumstances outside of NGA’s reasonable control where NGA is unable to provide the services in full or in part for reasons such as fire, flood, pandemic, terrorist acts, illness or industrial disputes. Where those, or similar, circumstances arise NGA may have to postpone, re-locate, re-structure or cancel a Course. If this happens NGA will minimise disruption so far as it reasonably able to do and, wherever practicable, will provide you with reasonable alternative arrangements.

NGA may suspend or cancel the running of a Course where in NGA’s opinion:

  • too few Participants have registered for the Course to   enable NGA to provide an appropriate learning experience

  • too few Participants have registered for the Course to make it commercially viable for NGA to run the Course

  • for any Course there has been an unforeseen development in the subject area or teaching methods that requires significant change in order to maintain the currency or academic standards of the Course or the reputation of NGA that cannot be made in time for the Course to run

NGA will make all reasonable efforts to inform you of any such suspension or cancellation as early as possible and to provide reasonable alternative arrangements wherever practicable to do so.

10. Communications with Participants and Clients

It is the responsibility of the Participant and Client to check their emails regularly, to manage any filters on their email accounts to ensure that email from NGA is sent into the ‘Inbox’ and not to a ‘spam’ or ‘junk’ email folder. Participants and Clients should ensure that their email inbox has an adequate amount of space to receive messages from NGA.

11. Personal information

Personal information which NGA has collected and holds about the Participant and the Client is will be held and used in accordance shown  in NGA’s Training and Consultancy services Privacy Policy

This may include using personal information to process the booking of the place on the Course, to keep in touch with the Participant and the Client, to provide services and facilities for quality assurance and other reporting purposes and for making judgements and so it is important that this information is correct.

It is the responsibility of the Client and the Participant to keep personal information up to date and to notify NGA of any changes or  errors as soon as possible. 

A Participant or Client may change personal information by confirming old and new details in writing, either by email or letter. If any change to a change to a name is made, NGA retains the right to ask for proof of name (e.g. a deed poll or statutory declaration) if it suspects that this service is being abused.

If the Participant is awarded any qualification of NGA, any certificate in respect of that qualification will be issued in the name that NGA holds in its records at the point when the qualification is conferred.

12. Expectations of participants

Participants are expected to display the good conduct expected of those involved in education and governance and to comply with this Code, avoiding inappropriate behaviour and misconduct.

Unfortunately, in rare cases NGA may have to ask that a Participant does not take up their place or to leave a Course during its delivery due to unprofessional standards of behaviour and it reserves the right to do this and take any other action it deems appropriate to protect other Participants, itself, its staff and consultants. This action may include informing the Client of the circumstances and the action taken. If such action is necessary, any Fee paid will not be refundable.

Below are examples of behaviours expected of Participants and also examples of expected standards of behaviour.

Participants are expected to

  • Show respect and care for other participants and NGA staff, facilitators and mentor

  • Commit to the learning on the Course

  • Join the Course via from a suitable environment free from interruptions, noise and distractions

  • Ensure use of IT equipment and internet connection suitable to allow easy of access to the Course

  • Attend the Course on time, properly prepared

  • Provide balanced and constructive feedback as to your experience of the Course

  • Inform NGA as soon as possible can the Participant needs additional support with their learning due to a disability or learning difficulty

  • Play an active part in promoting respect and challenging any form of discrimination or abuse

  • Keep confidential information shared with you by other participants in class or on an individual basis and observe any ground rules as to confidentiality and anonymity

  • Follow the reasonable instructions of NGA, its staff and representatives

Inappropriate behaviour

All participants are expected to refrain from inappropriate behaviour of any sort including for example

  • Behaviour or language which is hostile or shows prejudice towards individuals based on their disability, gender, race, religion, gender identity or sexual orientation

  • Incorrect use of Course materials

  • Any behaviour inconsistent with the standards of good behaviour listed above

13. Complaints

If a Client or Participant wishes to make a complaint there is a NGA Complaints Policy.