Contact Us

The National Governance Association is based in Birmingham

NGA Headquarters
36 Great Charles Street
B3 3JY

Office: press 7 for NGA followed by the bell icon.

Learn more about the NGA team

The nearest train stations are Birmingham New Street and Birmingham Snow Hill.

There is no on-site parking available, however, the nearest car park can be found at Snow Hill multi- storey car park off Livery Street (next to Snow Hill station) B3 2BJ, a short walk away.

The Town Hall Car Park (the red cage) is located on Brunel Street, Birmingham, B5 4AF and is a 10 minute walk away.

The Mailbox car park, Wharfside Street Mailbox Birmingham B1 1RD is a 10 minute walk away.

Short stay parking pay and display is also available for two hours on the nearby streets.

In order to get a timely response to your query please direct your email or call to the appropriate team listed below:

Membership enquiries and support

For membership queries such as making changes to your membership or if you require technical support:

Visit Your Account page to update your details online. 

Call: 0121 237 3780 dial option 6.

The team are available 9.00am - 5.00pm Monday to Friday


GOLDline Advice Service (for GOLD members - Chair or Clerk only)

GOLD NGA members seeking advice:

GOLDline: 0121 237 3780 dial option 2

Raise a GOLDline request online.

As a membership organisation, please note that we only give advice to our GOLD members. Find out more about becoming a GOLD member.


NGA Leading Governance Development

For queries regarding our governance development programmes for chairs, clerks and boards funded by DfE:

Call: 0121 237 3780 dial option 4


NGA Learning Link e-learning

For queries regarding our cost-effective and innovative e-learning for governors, trustees and clerks:

Call: 0121 237 3780 dial option 3


Finance enquiries

To get in touch with NGA’s finance regarding any queries or invoices:

Call: 0121 237 3780  dial option 1


NGA Consultancy and Training

Find out more about the training, support and development we can offer you.

Call: 0121 237 3780 dial option 5


Publication orders

You can order copies of our guides from our online shop

Members can take advantage of discounts of up to 50% on our sector-leading guides.

For bulk discounts (over 15 copies) of our publications and admin enquiries:
Call: 0121 237 3780 dial option 6


Events, advertising, sponsorship and exhibitors

For advertising, sponsorship and exhibition space enquiries or to find out more about NGA conferences and events:

Call: 0121 237 3780 dial option 7

If you are interested in finding out more about advertising in NGA's membership magazine Governing Matters download our media pack and get in touch:

Call: 01727 739 184


Media enquiries

To get in touch Kirstie Ebbs, Public Relations Manager:

Call: 0121 237 3780 dial option 8

9am – 4.30pm Monday to Friday (outside of these hours, call 07554 440 580 for media enquities only).



For information on how to complain and our procedures, please visit our complaints page.


General enquiries

If your query does not fall within any of our other categories please use the following contact details:

Call: 0121 237 3780 dial option 9

Connect With Us
  • NGA, 36 Great Charles Street, Birmingham, B3 3JY
  • Phone: 0121 237 3780 | Contact Us
  • Charity Number: 1070331 | Company Number 3549029

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