In order to get a timely response to your query please direct your call to the appropriate team listed below:

Membership enquiries and support

For membership queries such as making changes to your membership or if you require technical support:

Visit Your Account page to update your details online. 

Call: 0121 237 3780 dial option 3.

The team are available 9.00am - 5.00pm Monday to Friday


GOLDline Advice Service (for GOLD members only)

GOLD NGA members seeking advice:

GOLDline: 0121 237 3780 dial option 2

Raise a GOLDline request online.

As a membership organisation, please note that we only give advice to our GOLD members. Find out more about becoming a GOLD member.


National Leaders of Governance support

For queries regarding the National Leaders of Governance (NLG) support programme:

Call: 0121 237 3780 dial option 4


NGA Learning Link e-learning

For queries regarding our cost-effective and innovative e-learning for governors, trustees and clerks:

Call: 0121 237 3780 dial option 3


Finance enquiries

To get in touch with NGA’s finance regarding any queries or invoices:

Call: 0121 237 3780  dial option 1


NGA Consultancy and Training

NGA Leading Governance Development

Find out more about the training, support and development we can offer you and queries regarding our governance development programmes for chairs and clerks:

Call: 0121 237 3780 dial option 5


Publication orders

You can order copies of our guides from our online shop

Members can take advantage of discounts of up to 50% on our sector-leading guides.

For bulk discounts (over 15 copies) of our publications and admin enquiries:
Call: 0121 237 3780 dial option 3


Events, advertising, sponsorship and exhibitors

For advertising, sponsorship and exhibition space enquiries or to find out more about NGA conferences and events:

Call: 0121 237 3780 dial option 6

To advertise in Governing Matters please contact:
Rianna Elston
Redactive Media Group
T: 0207 880 7555


Media enquiries

To get in touch Elizabeth Collin, Public Relations Officer & Assistant to the Chief Executive:

Call: 0121 237 3780 dial option 7

9am – 4.30pm Monday to Friday (outside of these hours, call 07554 440 580 for media enquiries only).  


For information on how to complain and our procedures, please visit our complaints page.

Connect With Us
  • NGA, 36 Great Charles Street, Birmingham, B3 3JY
  • Phone: 0121 237 3780 | Contact Us
  • Charity Number: 1070331 | Company Number 3549029

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