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Policies & procedures

Complaints management for governing boards

Webinar
25/05/2023
tools-resources two people holding and reading the same piece of paper

In this webinar, NGA’s Head of Advice, Rani Kaur and Senior Advice Officer, Sam Tranter considers the governing board’s role in relation to complaints. Drawing on common query topics from NGA’s GOLDline advice service, Rani and Sam will share practical tips for overcoming some of the difficulties commonly encountered. The webinar will highlight important considerations at each stage of the process and how these might apply in practice.

Rani Kaur

Rani Kaur

Head of Advice

Rani oversees NGA’s Advice team and GOLDline service. She leads on the SEND and premises management policy areas and manages NGA’s work on equality, diversity and inclusion. She is co-chair of an infant and nursery school in Solihull.

View Rani's full profile

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