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Service level agreements

Guidance for governance professionals to ensure the service level agreement covers each aspect of the role and expectations.


Service level agreements (SLAs) are important documents for self-employed clerks and other governance professionals. A well-constructed SLA will help to ensure clarity for the governance professional and the school/trust.

Our guide for governance professionals provides a recommended structure for SLAs and key considerations, including:

  • a general overview of the role
  • how to calculate working hours
  • fees and expenses
  • responsibilities (for both parties)
  • intellectual property and data protection
  • tax liabilities, insurance and HMRC
  • sub-contracting
  • termination of the agreement

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